How can we help?

What to include

A few details help us understand the issue without collecting more information than we need:

• The steps that caused the problem
• What you expected to happen
• Your iPhone model and iOS version
• The Banked version shown in the app

Protect your privacy

Never email gambling-account credentials, financial credentials, payment-card details, passwords, or private recovery notes. Wolf March will never ask for those items to provide Banked support.

Subscriptions and billing

Apple processes Banked subscriptions. You can view, change, or cancel an Apple subscription in iPhone Settings under your Apple Account. Deleting Banked data or removing the app does not cancel an active subscription. To request a refund for an Apple purchase, visit Apple’s purchase support.

Check app blocking

1. In Protection, open App blocking and allow Screen Time access.
2. Choose the apps and websites you want to block.
3. Activate blocking, then open a selected app or website to verify its shield.
4. If it doesn’t appear, check that permission is still enabled and review your selection.

Support windows add reminders; they do not activate a block. Permission can be removed in Apple Settings. Bank blocks, self-exclusion and BetBlocker offer additional options.

Restore a purchase

Use the Apple Account that purchased Premium. In Banked, go to You → Restore purchases. A restored subscription does not restore an erased recovery record. If Apple shows a charge but Premium is missing, contact support with the product name and purchase date. Do not send payment details.

Moving to a new iPhone

Banked stores your recovery record on your phone and does not provide account-based cloud sync. Keep your old phone and its data until your Apple device transfer or backup restore is complete and you have checked your record on the new phone. Restore Premium separately with the same Apple Account. Check Screen Time access and blocking again on the new device.

Make Banked comfortable to use

Banked uses your preferred text size and supports Reduce Motion. Confirmation buttons provide an alternative to holding. You can hide money figures in You → Details, money & corrections. For an accessibility issue, tell us which screen and setting were involved; no private recovery notes are needed.

Delete your Banked data

In Banked, open You → Erase my data. This clears the local recovery record, Circle information, reminders, and Screen Time selections, and requests deletion of the pseudonymous service record when reachable. Removing the app or erasing data does not cancel an Apple subscription.

For support-email data, a story submission, or a privacy request, email support@wolfmarch.com. You can also read the privacy policy.

Banked availability

Banked is currently in development for iPhone. A download link will be added here when the app is available. We do not offer subscriptions or accept payments on this website.

Gambling or crisis support

Product support cannot provide counseling or emergency help. Banked includes free gambling and crisis resources selected for your region under Talk to someone. You can also use the resources below without Banked. If you may be in immediate danger, contact local emergency services.

Support without the app

• United States: National Council on Problem Gambling, 1-800-MY-RESET (1-800-697-3738).
• United States: call or text 988 for crisis support.
• United Kingdom: GamCare and GAMSTOP self-exclusion.
• Australia: Gambling Help Online and BetStop.
• Peer support: Gamblers Anonymous and SMART Recovery.
• Optional self-screening: Brief Biosocial Gambling Screen. This is a prompt for further evaluation, not a diagnosis.

Developer information

Banked is developed and operated by Wolf March Inc., an independent app developer. Product and privacy inquiries can be sent to support@wolfmarch.com.